Virtual Patient Concierge
Lead Capture
Effortlessly capture essential patient information and streamline the appointment booking process, all within a seamless interaction.
Smart, Always On!
Welcome and guide every visitor with a custom AI assistant that reflects your practice’s tone, services, and unique approach to patient care — available 24/7.
Intelligent Nurturing
Once a patient submits an enquiry through your website, the AI Virtual Patient Concierge triggers a series of automated, personalised emails designed to nurture the lead.
Bespoke
User-friendly configuration enabling practices to easily add, edit, or remove chatbot options, questions, and responses without needing technical skills or contacting support.
Appointment Bookings
With appointment booking support, the AI concierge can provide a link to your online booking portal facilitating patients to book in online. For more complex scheduling needs, it can direct patients to your team, ensuring no booking opportunity is lost.
Multiple Location Feature
If you have more than one site, our Virtual Patient Concierge is able to divert relevant enquiries and data capture to the correct branch, keeping your portal organised, efficient & accurate. Add as many locations as you need.
Your AI Virtual Patient Concierge is designed to engage visitors by collecting key details — such as name, contact information, preferred treatment, and specific questions or concerns — all while maintaining a smooth and friendly conversation. This information is then automatically submitted into your portal, ready for your team to follow up or process further.
The 24/7 availability means you never miss an opportunity, even after hours or during busy periods. It works tirelessly to capture leads, educate visitors, and direct them to the right next steps, giving you more time to focus on patient care and operations.
User-Friendly Configuration enabling practices to easily add, edit, or remove chatbot options, questions, and responses without needing technical skills or contacting support.Make real-time adjustments to reflect new services, keeping information fresh and accurate.
Each email is tailored to the specific treatment enquiry the patient has made, offering relevant information that addresses their concerns and questions. Keep patients engaged by sending them helpful resources, pre-appointment tips, or reminders about the value of the treatment they’re interested in, all while building trust with your practice.
Our AI Virtual Patient Concierge is more than just an automated tool; it's an extension of your team, available around the clock to engage potential patients. It delivers a personalised experience by using your practice’s specific language, addressing common questions, and guiding users seamlessly through your services, treatment options, and booking processes.
Lead & Referral Management
Allocate enquiries, leads, and referrals to clinicians for instant communication, boosting efficiency and conversion.
Learn moreEncrypted Instant Chat
Communicate seamlessly through our secure desktop or mobile portal with instant collaboration across your clinic.
Learn moreVirtual Patient Concierge
Engage visitors, answer questions, and capture new patient leads 24/7 — powered by AI and tailored to your practice.
Learn MoreTreatment Plan Tracking
Gain complete visibility into every patient’s journey. Track, manage, and convert plans with clarity and consistency.
Learn MoreTask Management
Stay on top of your practice’s needs. Assign tasks and track completion in real time across all departments.
Learn MoreMobile App
Access your clinic tools on the go — manage communication, scheduling, and updates from anywhere.
Learn MoreBespoke Referral Portal
A customised portal where partner practices can register and securely refer their patients to your clinic — effortlessly.
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